- SafeLink Wireless is only available to customer who meet certain qualifications, and customers do need to re-certify their eligibility every year
- TracFone provides the cellular service for SafeLink, and customers can take a look at their coverage map to see what’s available in their area
- To login to re-certify a SafeLink phone, customers will need to enter their Enrollment Number and the last 4 digits of their Social Security Number
SafeLink is a government-funded cell phone program that provides certain residents with a wireless phone and minutes for emergency purposes and for the purposes of being successful in today’s world. SafeLink provides a cell phone at no charge, unlimited text messages, 500 free minutes a month for the first four months and 350 minutes a month after that. In general, to qualify for SafeLink Wireless, a customer must be at 135% or less of the federal poverty guidelines, or qualify for a federal assistance program like Medicaid, Federal Public Housing Assistance or Low Income Housing, Supplemental Nutrition Assistance Program, Food Stamps, or other state specific assistance programs.
- SafeLink service can non be transferred, but the phones can be unlocked
- If a SafeLink customer has a phone that can’t be unlocked, they can request a free replacement or a partial refund towards the purchase of a new phone
- Only one SafeLink cell phone is allowed per household, with a household being defined as a group of people who live in the same house and share income and expenses
TracFone, the company that actually provides the cell service, is the largest “no contract” cell phone company in the United States, and has close to 20 million customers. TracFone focuses mostly on prepaid cell plans, and is the fifth largest cell phone provider in America.
To contact SafeLink for enrollment or plan changes:
- 1-800-Safelink (723-3546)